Before you write to me with a question, take a look at this page first. Many of the most common questions have already been covered here, which gives you an answer a lot faster than waiting for me to get back to you.

Ordering Payment Shipping Ordering You can only place an order online. Just browse the catalog and use the shopping cart system. Unfortunately, I cannot accept orders by phone or fax. Back to Top Payment methods Online orders must be paid by credit card. You can use Visa, MasterCard, American Express or Discover. My credit card transactions are handled by an outside party, CCNow. Back to Top Shipping All orders are shipped from Canada! Online orders are usually shipped within a couple of days of receipt. Please note that I do not receive the order immediately after it has been placed at the Web site. First, CCNow will need to get authorization on the card and this can take a few hours and sometimes a few days, depending on how busy they are. Mail orders are shipped within a few days of receipt, if payment is by money order or bank draft. If payment is made by personal check, I will wait till the check clears, which can take as long as two weeks. Shipping is added automatically by the shopping cart system. Some small items are sent out as first class letters, the rest as parcels by surface mail. All orders from outside North America are shipped by air. It is not possible to track a parcel or letter sent by regular mail. Once the shipment is in the system, it is in limbo until received at the other end. How long it takes for your order to work its way through the postal system depends on many things, so it is impossible for anyone to give exact times. On the average mail to the United States and many overseas countries takes about a week. However, in November and December this time could be 3 or 4 times longer because of increased volume of mail. I do not ship by UPS or FedEx or other couriers. While technically it would be possible to do so, the cost would be prohibitive. Back to Top Copyright © 2004  Kristina Reid. All rights reserved.